We had M service flush our brake system, replace some worn and leaking coolant lines and hoses that were damaged, and replace the original 12V batteries in our 2016 X5. Hybrid. They also resealed a leaking valve cover and thermostat housing on my 2003 E39 M5. An arduous task that I surely wasn’t looking forward to. Great communication, excellent diagnosis and repair work. Very upfront and helpful gathering and delivery of information prior to work and summation thereof. I’d heard great things about this shop for decades. But never used them because I typically do most of my own repairs, maintenance, or modification. Life has got me in a place where I needed to chose where and how I spend my time more wisely so I entrusted them to treat my vehicles as their own. Couldn’t be happier about my decision. The owner is an avid enthusiast himself along with the majority of his team. From the moment you speak to the gentleman at the front desk you’re treated like a friend and they’re always offering their assistance, knowledge, or expertise without being condescending or over the top at all. The techs are all very clean, neat, yet extremely productive. Even the shuttle van driver was a pleasure to chat with on our courtesy ride home. They’ll take the time to explain things if you’d like or follow up with you afterwards with extremely complete summation of work done including photos. To the whole team at M service, top down, are great to work with and I’d highly suggest their services if you have a BMW or Audi that you love and want great care for.
Thank you for the detailed and thoughtful feedback. We’re honored that you trusted us with your BMWs and appreciate how much you value your vehicles. Our team is passionate about providing clear communication and quality care, and it’s great to hear that came through from start to finish. We’re glad every part of your experience, even the shuttle ride, felt welcoming. We look forward to being your go-to shop for years to come!
- M Service, Inc.