Earning Your Trust

Our philosophy is providing value to the client. To earn your business, we must answer the question, “Why would clients be willing to trust us over their other choices?” We feel there are many things that set us apart. Three we can demonstrate before our service is rendered.

Reputation
Testimonials and Referrals
Techniques

All three take a long-term focus to develop, and we feel they are our competitive advantage.

Reputation

Reputation can only be earned by superior performance over time. We realize our reputation is affected by every job we do. We gain reputation by doing things well. We must look at every job and ask, is there a better way that it can be done? If money and time were not an object, how could it be done? Now, is there a way to do it to this standard, but in timely and cost effective manner?

We know doing a proper job starts with diagnosing the complete job. This is why M Service, Inc diagnoses every job, before beginning work. In this manner we can deliver the vehicle on time, at the price quoted and fixed right the first time. Clients judge the results they get from a service, and excuses are just that. And we always call, fax or email before beginning any repair work. We promise – “No Surprises”, just delighted clients.

Testimonials and Referrals

Testimonials and Referrals are closely related to reputation. We feel the thank you letters, cards and 5 star reviews are the result of delighted clients. We urge potential clients to check with friends, the BBB, even other service facilities. Call new car dealership service departments and other shops and ask them about M Service, Inc reputation for quality service.

This cannot be faked instead it has to be earned. We earn it every time we do an excellent job. Steering wheels perfectly straight after alignments, brake pedals as high as when the vehicle was new, engines that perform as they should. All done right the first time, on time and at the price quoted. As we exceed these standards we gain reputation and earn client testimonials.

Techniques

Techniques are what drive superior results. Things like flushing the brake system prior to brake caliper or pad service. This way the contaminated fluid does not get pushed through the new parts. Using distilled water in cooling system and mixing it 50/50 before installing it in the system. Testing Ph in coolant and moisture level in brake fluid. Proper tire service equipment.

If you would like to know more, call for an appointment. We will be glad to take you on a full tour of our facilities. Great people, using superior methods get great results.

Walnut Creek Auto Repair